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Privacy Policy

We respect your privacy. Our guidelines for protecting the information you provide us with during your visit to our web site are listed below.

Privacy Statement

This statement discloses the Internet Privacy Policy for the Fluoroprobes website, www.fluoroprobes.com. This site has been designed so that no personal identifying information is displayed online or is accessible to the general public. You can browse fluoroprobes.com and our online catalogs without telling us who you are or revealing any information about yourself. To obtain access to special features such as ordering we ask that you register on our site.

Use of Data

Information collected during ordering process – When you order and register with Fluoroprobes on the web, we collect the following information: name, address, phone, email, personal account preferences, and personal web settings. We use Quickbooks Merchant service for our online payments. When you pay on our website it connects to Quickbooks Merchant service and they carry out payments, we have no access to your credit card number so we don’t collect it. Even if you save a payment method to your account, it goes straight to Quickbooks Merchant service. Quickbooks Merchant service is a VeriSign Secured™ product. VeriSign® is the leading secure sockets layer (SSL) Certificate Authority. We do not sell or distribute the information we possess to any third party.

When you register as a customer and provide us with your email address, we will occasionally send you email with recommendations or notices of new products, prices, and services. Once you register, you will be given an opportunity to opt out of this service by changing the settings in your profile or via the first email you receive from us.

Information collected during promotional programs – Information may be collected from you via direct mail, electronic and internet campaigns as well as through e-newsletters, requests for literature and support, and customer surveys. When you respond to a promotional campaign, Fluoroprobes collects contact information as well as additional information to help us qualify the success of a promotion and to determine eligibility. Fluoroprobes will not sell or distribute names and mailing and email addresses and other contact information to third party advertisers.

Cookies

Fluoroprobes.com uses software tags called “cookies” to identify customers and track shopping baskets when they visit our site. This benefits the customer by allowing them to stay logged in during their visit so they do not have to continually log-in. It also allows selected products within a shopping basket to remain as a customer goes to other areas to browse.

Log Files

Fluoroprobes maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and help provide reliable service, all with no association to your personal identity. Information collected includes IP addresses, browser types and pages visited.

Specific Customer Questions

Users who would like a response to specific questions concerning their service are directed to the Contact Us section on our web site. We read and review all of our customer service queries and use the information contained therein only to resolve the question at hand.

Correct/Update/Delete User Information on fluoroprobes.com

Users can update or correct, their personal information on fluoroprobes.com by changing their profile information in My Account. If you have any questions, e-mail our customer service team at officedesk@fluoroprobes.com.

Removal from the CCT Mail List

Email your request officedesk@fluoroprobes.com to be removed from our mail list.

Information Security

All information gathered on the fluoroprobes.com site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches. Our current security technology is Secured Socket Layer (SSL).

Fluoroprobes reserves the right to change this Privacy Policy at any time. The revised policy will be posted on our website for visitors to review.

Data Theft Contingency Plan

Fluoroprobes makes every effort to ensure that data is secure. In the event that our processes fail to prevent the theft of sensitive data, we will undertake the following:
Customers that may be impacted by any data theft will be notified.
Notification that data has been compromised will be given to the vendor bank within 48 hours of obtaining this knowledge.
We will communicate to the customer whatever information may aid their efforts to prevent data theft from causing harm to their organization. This may include an estimate of the number of records, users, or accounts involved.